Privacy Policy

WinkLilly Beauty LLC (“we,” “our,” “us”) respects your privacy. This policy explains how we collect, use, and protect your information.

Information We Collect:

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  Personal info: name, email, phone, billing/shipping address.
  
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  Payment details (processed securely by third-party providers such as Shopify Payments, Square, GlossGenius, or PayPal).
  
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  Appointment details and service history.
  
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  Website usage data for improvements.
  

How We Use Your Information:

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  To process orders and book appointments.
  
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  To communicate updates, promotions, and confirmations.
  
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  To improve products, services, and customer experience.
  

Data Protection:

We do not sell or rent your personal data. We take steps to protect information, but we cannot guarantee complete security.

Your Rights:

You may unsubscribe from emails or request data deletion by contacting info@winklillybeauty.com.

Terms & Conditions

By using our website, purchasing products, or booking services, you agree to the following:

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  All content, logos, and trademarks belong to WinkLilly Beauty LLC.
  
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  Services and products are provided “as is.” Individual results vary.
  
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  We reserve the right to update prices, policies, or offerings without prior notice.
  
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  Misuse of our website or brand is prohibited.
  

Shipping Policy

Processing Time: Orders are processed within 2–3 business days.

Shipping Methods: We use USPS and UPS. Shipping times depend on your location.

Shipping Rates: Calculated at checkout. Free shipping may apply for promotional offers.

Tracking: You will receive tracking details once your order ships.

Lost Packages: We are not responsible for lost or stolen packages once the carrier confirms delivery. Please file a claim with the carrier.

Return & Refund Policy

Cosmetics & Skincare: Due to hygiene and safety, all sales are final.

Hair Extensions & Hair Wigs: Due to hygiene, quality control and safety, all sales are final.

Damaged/Defective Items (Tools & Accessories): Must be reported within 7 days of delivery. We will replace or issue store credit.

Salon Services: Refunds are not offered. If you are unsatisfied, please let it be known before leaving the salon for adjustments to be made.

Booking & Cancellation Policy

Deposits: A non-refundable deposit may be required to secure appointments.

Cancellations: Please provide at least 24 hours’ notice. Cancellations made after this window may result in forfeiture of your deposit.

No-Shows: Missed appointments without notice result in a lost deposit and may restrict future booking.

Late Arrivals: A 10-minute grace period is allowed. After that, the appointment may be shortened or rescheduled.

Membership Policy

WinkLilly Beauty memberships include exclusive discounts, loyalty perks, and event access.

Terms:

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  Memberships are non-refundable.
  
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  Renewal is required to maintain benefits.
  
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  Verification is required at checkout (platinum membership card system).
  
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  WinkLilly Beauty reserves the right to modify benefits at any time.
  

Accessibility Statement

We are committed to making our website accessible to all. If you encounter difficulties, please contact altoriabrown@winklillybeauty.com or call 864-524-6023 so we can assist you.

Disclaimer

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  Services are provided by licensed professionals and trained braiders. Results vary based on individual factors.
  
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  Skincare and cosmetic products are for external use only. Conduct a patch test before use.
  
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  WinkLilly Beauty LLC is not liable for allergic reactions, misuse of products, or client negligence.